You can view all your orders by visiting the My Orders page-
Can I leave items in my cart for future purchase?
The items added to your cart will remain intact for 24 hours. You can come back & complete the purchase within this timeframe
Can I change the shipping address of my order?
You can have the shipping address changed till the order has not been shipped from our end. Please drop us an email for further help regarding this
How long would it take to deliver an order to my pincode?
You can visit any product page and enter your pincode in the pincode checker to get the estimated delivery date
What is the cancellation policy at Tarrit
If the order has not been dispatched, it can be cancelled and a refund would be processed for the same. An order once dispatched cannot be cancelled. If you do not wish to accept the order, you can reject it at the time of delivery.
How do I cancel my order?
You can cancel your order by visiting the My Orders page and clicking on the Need Help option to Cancel. Please note: you can only cancel your order till it hasn’t been dispatched by us.
How and when would I get a refund for a cancelled order?
If the order has been cancelled before shipping, the refund is processed within 1 day and the amount is reimbursed to the payment source. Your bank might take 5-7 days to credit the amount to your account If the order is rejected at delivery, we wait for the items to reach back to us and process the refund immediately after receiving the items. Your bank might take 5-7 days to credit the amount to your account.
What is your Returns/Exchange policy?
15 day Return & Exchange policy: All products are covered under our 15 day easy return policy. If you’re not happy with the size of any product purchased, or change your mind regarding the colour you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. If the product is tried or the tag is removed, they are not eligible for refund or exchange. However, your first innerwear purchase is covered under 30 day First Try Guarantee 30 day first try guarantee: Your first innerwear purchase is covered under the 30 day first try guarantee. If you’re a first time customer of our innerwear products and find the size, colour or fit unsatisfactory, we’ll send a replacement for the same product in your preferred specifications. If you’re not satisfied with the product, we’ll give you a full refund.
How do I return items from my order?
You can simply write to us or chat with us. Our Customer Service team will help resolve your queries.
How do I exchange items from my order?
You can simply write to us or chat with us. Our Customer Service team will help resolve your queries.
How and when would I get a refund for a returned order?
If you are returning your product, the refund will be processed immediately after the product has been picked up by us. Once the refund is processed, your bank might take 5-7 days to credit the amount to your account
How do I track the return/replacement status of my order?
You can simply write to us or chat with us. Our Customer Service team will help resolve your queries.
How do I login/create an account on Tarrit?
You can login/create your account by clicking on the Login/Register button in the header and verifying your mobile number through an OTP. You could also use the Login button on the address page.
Can I use a different number to login?
Your account is linked to the number used when you first made an account. Using any other number would create a separate account
I am unable to login even after entering the OTP.
Please recheck if you have entered the correct OTP. Also do check if the OTP has expired, as it is valid for 5 minutes. You can click Resend OTP to generate a new one and use it. If you still face issues, please drop us an email
What are the benefits of creating an account on Tarrrit?
Track all your orders in one place under My Orders Save your addresses and payment modes & use them for a faster, smoother checkout process
Do I need to have an account to purchase on Tarrit?
No, you can complete a purchase as a guest user as well. However, we recommended you to login for a smoother checkout experience
How do I add/edit/delete an address to my account?
You can visit the My Addresses section from the header menu to add/edit/delete addresses. You can also do so from the address page during checkout.
How do I stop receiving promotional messages on Whatsapp?
You can enable/disable communications on Whatsapp from the Bell icon in your My Profile section.